From Where I Sit MasterCard RPPS Delivers Spotlight On Princeton eCom Spotlight On CCCS of Greater Atlanta NEWS REPORT MasterCard RPPS Continues to Add Value with Wide Variety of Service Enhancements NEWS REPORT First Meeting of RPPS Credit Counseling Advisory Group Addresses Electronic DMPs NEXT STEPS MasterCard RPPS Appeals Directly to Billers in New Biller Awareness Campaign		NEWS REPORT First Meeting of RPPS Credit Counseling Advisory Group Addresses Electronic DMPs Event promotes clear communication between creditors and agencies and produces valuable ideas for DMP process improvement. In October 2002, the MasterCard RPPS® Credit Counseling Advisory Group convened its first formal meeting in New York City. The group's primary objective is to help ensure that MasterCard RPPS is meeting the needs of credit counseling members and to identify value-added opportunities for all. The one-day meeting, attended by 18 RPPS member representatives split evenly between creditors and agencies, focused on RPPS's current electronic debt management proposal (DMP/EDI) process, with the goal of making it the best in the industry through customer-driven enhancements. "The idea was to get people together from both sides of the industry—creditors and agencies—so they could talk about their ideas with each other as well as with us," said Tom Carey, MasterCard RPPS. "We wanted our customers to bounce thoughts off one another, exchange information and viewpoints, and give us input about their needs. Our goal was to create a forum for expanding on ideas for improving our processes with the industry. "From our perspective, the meeting was a huge success," Carey continued, "and attendees have confirmed that for us in the postmeeting survey we conducted." Getting together To promote a tight focus and a lively exchange on the DMP issues, MasterCard RPPS chose to keep the advisory group small. Nine major creditors that participate in the automated DMP process attended. MasterCard RPPS solicited three agency names each from the Association of Independent Consumer Credit Counseling Agencies (AICCCA) and the National Foundation for Credit Counseling (NFCC). "We then chose three additional independent agencies that we work with," said Carey. "That gave us a good representation of agency types, allowing us to hear different industry voices. < 1 | 2 | 3 | Next > Printer Friendly Version