Editorial Viewpoint That Which We Call “Online Bill Payment” ... Spotlight On Pennsylvania State Employees Credit Union Spotlight On InCharge Institute of America NEWS REPORT Online Biller/Creditor Directory: Upgrades Make Key Asset More Valuable to Participant Operations INDUSTRY INSIGHTS Q and A With Beth Robertson		SPOTLIGHT ON InCharge Institute of America A national nonprofit community organization dedicated to empowering consumers to take charge of their financial futures, InCharge Institute of America takes a two-pronged approach to its mission: InCharge Debt Solutions (formerly Profina Debt Solutions) offers individual credit counseling services, enhanced by a connection to the MasterCard RPPS network. InCharge Educational Foundation provides award-winning educational products and materials that support consumers' financial literacy needs. “Our recent name change reflects our commitment to empower consumers and help put them back in charge by employing an integrated approach to delivering financial education, debt prevention, and credit counseling services to consumers,” says Robert Closs, president, InCharge Debt Solutions. A solutions-based approach InCharge takes a customized, proactive approach to credit counseling that combines personal support and advanced technology. A MasterCard RPPS participant since early 2001, the company takes full advantage of MasterCard RPPS's electronic services, including debt management proposals (DMPs), balance verification, payments, and closing notices. “MasterCard RPPS enables us to elevate the quality of our customer service,” says Closs. “Electronic DMPs greatly speed response time and reduce paperwork to an absolute minimum. Electronic balance verifications enable us to evaluate our clients' situations much more quickly and accurately, and with their use, we are seeing a significant increase in DMP acceptance. Electronic payments get posted faster and more accurately, reducing client anxiety and inquiries. It's good news to people who want to get their financial situation on track as quickly as possible.” < 1 | 2 | 3 | Next > Printer Friendly Version