Editorial Viewpoint Staying a Step Ahead of the Revolution Spotlight On iPay Technologies, LLC Spotlight On American Credit Alliance NEWS REPORT New MasterCard RPPS Reports Deliver Focused ... NEWS REPORT MasterCard RPPS's Value-Loading Network Helps... NEWS REPORT Survey Reveals Importance of Online Bill Payment to... NEWS REPORT Customers Value RPPS Update, Survey Says NEWS REPORT Online Biller/Creditor Directory Enhancements... INDUSTRY INSIGHTS Q and A With Aaron McPherson		SPOTLIGHT ON iPay Technologies With an emphasis on service—and with the power of MasterCard RPPS behind it—iPay Technologies focuses exclusively, and very successfully, on delivering state-ofthe-art bill payment solutions to financial institutions nationwide. As a result of its commitment to service and its single-minded focus on bill payment, the company has seen skyrocketing growth, expanding its client base from 150 to approximately 450 in the last three years. Its strong revenue growth, financial stability, and dedication to building its business at a steady yet sensible pace have helped make iPay Technologies highly attractive to client financial institutions. Service, service, service “We offer a full turnkey outsource solution that provides reliable, secure, and affordable bill-payment services,” says President/CEO Dana Bowers. “Our suite of scalable Bill Pay-e products deliver cost-effective, no-headache solutions and can easily be plugged into an institution's existing financial website. Plus, with four solutions—three for consumers and one for businesses— we give clients the flexibility to choose a bill-payment option that suits their needs.” With an impressive list of partner relationships, iPay Technologies fully supports clients with a host-branded bill payment site, a toll-free customer service number with a custom greeting, a branded interactive demo, and a full repertoire of reporting capabilities. “We're not just a bill-pay company. We're a service company,” says Bowers. “That's what defines and differentiates us every day—taking a proactive approach to customer service. “For example, we take calls directly from our clients' customers at no charge,” she says. “That's very unusual, but it just makes sense to us. Why send end-users through two or three different channels to get their inquiry resolved? We're the ones with the information, and we're the ones who can address it right away.” The company's Compliance Package offers another example of its proactive philosophy. “Our clients are highly regulated and can be required to supply specific information to auditors. Rather than wait for a lastminute request for the information—the typical scenario—we annually create for every client, in advance, a package of 16 documents that provides all the information needed. They just download it from our secure administrative site.” Powerful partnership Bowers is quick to praise MasterCard RPPS for its role in the company's burgeoning growth. “We see everyone who supports us as a partner, because how well they do their job is what allows us to serve our clients and maintain our integrity. On that basis, MasterCard RPPS has truly been an excellent partner to us,” she says. “When we have a question, they're right there to help. They've also been instrumental in helping convert paper payees to electronic payments. We really prefer to send all our payments electronically through MasterCard RPPS because we save time and money and avoid the problems that paper generates. “MasterCard RPPS helps us manage our business so that we can maximize our effectiveness,” Bowers adds. A profitable approach iPay Technologies' emphasis on service and its relationship with MasterCard RPPS is paying dividends. “We are a profitable company all the way to the bottom line,” says Bowers. With a new product on the horizon, the company's profitability may get another boost. “We're about to launch our Gift Pay-e product, which will allow consumers to conveniently send a card with a check or gift certificate to anyone from Uncle Bill to their favorite charity. We also anticipate offering a gift card option in the program,” she says. Bowers sees continuing expansion ahead, which presents no problems for the company. “Even with all the growth, we're only tapping our capacity at 20%,” says Bowers. “We're just hitting our stride.” Printer Friendly Version Back to Top